Email the contact address shown in the app (e.g. guidebaris@outlook.com) or your account’s support contact. Use the dashboard and notifications for status; contact support for account or billing issues.
Target: 99% monthly (excluding planned maintenance). We announce planned maintenance in advance when possible. Incidents are communicated via status updates.
Uptime is the availability of the main application (login, dashboard, API, scrape runs). It does not cover third-party source sites being down, your network issues, or account actions (e.g. suspension for non-payment).
We run automated database backups. See RESTORE.md in the project (or ask support) for restore instructions.